Latest Information and Passengers Handling of Lion Air and Batik Air on Departure from Soekarno-Hatta International Airport

"Optimization of Aircraft and Crew Movements and Domestic Passenger Handling (Running Orderly)"

T A N G E R A N G - November 10, 2020. Lion Air ( JT flight code) and Batik Air (ID flight code) member of Lion Air Group provided the latest information today (10/ 11) on domestic scheduled flight operations and services to passengers from Soekarno-Hatta International Airport in Tangerang (CGK) departure, has been anticipated and implemented by standard operational procedures (SOP) so it can runs orderly with more optimal performance.

Lion Air Group's commitment is to prioritize the best service to passengers and will minimize the consequences so that other Lion Air Group flights did not disrupt. As a result of traffic jams to Soekarno-Hatta International Airport.

Flight Operations

Human resources include cockpit and cabin crew (aircrew), technicians, and ground handling officers have been prepared and counted according to the number of operations to stand by at the airport and prepared to replace crews and staff on duty according to working hours but are constrained to attend. Thus, the plan for the movement of the aircraft and crew goes well as scheduled.

Besides, Lion Air Group has informed the crew and staff to use easy and appropriate access as an option or the best alternative to Soekarno-Hatta International Airport.

Lion Air Group operates various strategic measures to maintain operational consistency on the best level, such as the setting of passengers and aircraft movement, intensive coordination together relevant parties to ensure a smooth every day, applying standard operating procedures of aircraft according to the rules.

Lion Air Group uses a structured, consistent, and comprehensive system between aircraft maintenance, operational teams, and quick action decisions to determine new rotations in case of irregularities to minimize other impacts.

The period is 04.00 – 12.00 WIB, lion air departure delay averages 72 minutes and Batik Air 62 minutes, due to waiting for some passengers.

The number of departures from Soekarno-Hatta International Airport (10/11) during these operating hours are as follows:

  • Lion Air 17 flights, consists of 2 destinations Makassar (UPG), 1 time kualanamu destination (KNO), 2 times lombok destination (LOP), 2 times Balikpapan (BPN), 2 times Surabaya (SUB), 3 times pontianak destination, 1 time destination Tanjung Pinang (TNJ), 1 time destination Tanjung Pandan (TJQ), 1 time destination Pekanbaru (PKU), 1 time padang destination (PDG), 1 time pangkalpinang (PGK)
  • Batik Air 26 flights, consisting of 2 times for Manado (MDC), 2 times for Denpasar (DPS), 3 times for Makassar (UPG), 2 times for Palembang (PLM), 2 times for Surabaya (SUB), 3 times for destination
  • Kualanamu (KNO), 1 time to Palangkaraya (PKY), 1 time to Semarang (SRG), 1 time to Samarinda (AAP), 1 time to Yogyakarta Kulonprogo (YIA), 1 time to Lake Toba Silangit (DTB), 1 time destination Pangkalpinang (PGK), 1 time to Labuan Bajo (LBJ), 1 time to Banyuwangi (BWX), 1 time to Pekanbaru (PKU), 1 time to Solo (SOC), 1 time to Balikpapan (BPN), 1 time to destination Batam (BTH).

Passenger Handling

Lion Air Group is very understanding of the situation and conditions that occurred this morning, thus providing the best solution to passengers.

Lion Air Group provides passengers with a fee waiver for rescheduling.

Affected passengers may make schedule changes through:

  1. Customer service at the airport
  2. 24-hour call center at (+6221) 6379 8000
  3. and

Lion Air Group continues to monitor the development, cooperation, and coordination both internally and other stakeholders to provide the best services so flight operations can run according to aspects of safety, security, and health protocols as guidelines

Lion Air Group will minimize the impact so that other Lion Air Group flights did not disrupt.