CONTACT US

To find out our representative office, please select your region or city of destination.

AMBON

Ticketing Office

Jl. Dr. Leimena Bandara Pattimura
Operating Hours:
Monday- Friday 8.30AM - 05.00PM
Saturday - Sunday 08.30AM - 02.00PM

WhatsApp
+62 811 1938 0888 (chat/ text only)

FAX
(+62) 0911 341 172

BANDA ACEH

Ticketing Office

Bandara Sultan Iskandar Muda, Balik Papan
Operating Hours:
Mon- Sat 8.30AM - 05.00PM
Sun-holiday : 08.30AM - 03.00PM

WhatsApp
+62 811 1938 0888 (chat/ text only)

FAX
(+62) 0651 638 988

Bandung

Ticketing Office

Jl. Abdul Rahman Saleh Komplek City Square No. 1A, Bandung
Operating Hours:
Mon - Fri 8.35AM - 05.00PM
Sat : 08.35AM - 03.00PM
Sun-holiday : 08.30am-03.00pm

WhatsApp
+62 811 1938 0888 (chat/ text only)

FAX
(+62) 022 860 617 15

Balik Papan

Ticketing Office

Jl. Brigjen Ery Suparjan No.2, Klandasan Ulu, Balikpapan Kota, Kota Balikpapan, Kalimantan Timur 76112
Operating Hours:
Mon - Fri 8.30AM - 05.00PM
Sat - Sun 08.35AM - 02.00PM

WhatsApp
+62 811 1938 0888 (chat/ text only)

Email:BPNTO@Lionair.co.id,BPNTO2@Lionair.co.id

Banjarmasin

Ticketing Office

Bandara Syamsudin Noor Banjarmasin
Operating Hours:
Daily : 8.30AM - 05.00PM

WhatsApp
+62 811 1938 0888 (chat/ text only)

FAX
(+62) 0511 470 618 4

Batam

Ticketing Office

Bandara International Hang Nadim, Batam

WhatsApp
+62 811 1938 0888 (chat/ text only)

FAX
(+62) 0778 479 388, (+62) 0778 479 387

Bekasi

Ticketing Office

Komp. Ruko Bekasi Mas D/4 Bekasi
Operating Hours:
Mon - Fri 8.30AM - 07.00PM
Sat : 08.30AM - 04.00PM
Sun - Closed

WhatsApp
+62 811 1938 0888 (chat/ text only)

FAX
(+62) 021 889 230 3

Bengkulu

Ticketing Office

Bandara Fatmawati Sukarno, Bengkulu
Operating Hours:
Daily : 8.30AM - 07.00PM

WhatsApp
+62 811 1938 0888 (chat/ text only)

FAX
(+62) 0736 538 40

Bogor

Ticketing Office

Jl Pajajaran No 14 Ruko No 1 Bogor Timur ( Samping Polsek Bogor Timur )
SENIN – JUMAT ( MON – FRI )
Open ( 08.30 Wib ) Close ( 16.30 Wib )
SABTU ( SAT )
Open ( 08.30 Wib ) Close ( 13.30 Wib )
MINGGU & TANGGAL MERAH
Off/Close

WhatsApp
+62 811 1938 0888 (chat/ text only)

FAX
( 0251 ) 8362 384

Denpasar

Ticketing Office

Bandara Ngurah Rai, Bali
Operating Hours:
Daily: 05.00am-10.00pm

WhatsApp
+62 811 1938 0888 (chat/ text only)

FAX
(+62) 0361 753 643

Fak Fak

Hotel Grand Papua Jl. DI Panjaitan No. 1A, Fak Fak

WhatsApp
+62 811 1938 0888 (chat/ text only)

Gorontalo

Jl. Satria/Angkasa No. 274 Komp. Bandara Djalaludin, Gorontalo
Operating Hours:
Daily: 09.00am-06.00pm

WhatsApp
+62 811 1938 0888 (chat/ text only)

FAX
(+62) 0435 830 605

Ho Chi Minh City

124 Dien Bien Phu Street Dakao Ward, District 1 - Ho Chi Minh City, Vietnam
Operating Hours:
Mon to Fri: 08.30AM to 05.30PM
Saturday: 08.30AM to 04.30PM
Closed on Sunday

WhatsApp
+62 811 1938 0888 (chat/ text only)

FAX
(+848) 3820 2478

Jakarta

Lion Air Tower, Jalan Gajah Mada no 7
Jakarta Pusat 10130
Operating Hours:
24 hours Every Day

WhatsApp
+62 811 1938 0888 (chat/ text only)

FAX
(+62) 021 634 8744, (+62) 021 631 3533

Jambi

Bandara Sultan Taha Saepudin, Jambi
Operating Hours:
Daily: 07.00am-06.00pm

WhatsApp
+62 811 1938 0888 (chat/ text only)

FAX
(+62) 0741 570 761

Jayapura

Jl. Kompleks Bandara Sentani, Jayapura
Operating Hours:
Daily : 06.00am - 04.00pm

WhatsApp
+62 811 1938 0888 (chat/ text only)

FAX
(+62) 0967 592 043

Jogjakarta

Bandara Adi Sucipto, Jogjakarta
Operating Hours:
Daily : 05.30-20.00

WhatsApp
+62 811 1938 0888 (chat/ text only)

FAX
(+62) 0274 487 850, (+62) 0274 487 883

Kaimana

Jl. Krooy Kaimana, Kaimana

WhatsApp
+62 811 1938 0888 (chat/ text only)

Kedoya

Jl.Terusan arjuna utara no 50, Kedoya
Operating Hours:
Mon-Fri: 08.30am-04.30pm
Sat: 08.30am-02.30pm
Sunday : Closed

WhatsApp
+62 811 1938 0888 (chat/ text only)

FAX
(+62) 021 580 093 9

Kelapa Gading

Jl.Boulevard Raya Blok TA2 No.10 Kelapa Gading Timur
Jakarta Utara 14240
Operating Hours:
Mon-Fri: 08.30am-04.30pm
Sat: 08.30am-01.30pm
Sunday: Closed

WhatsApp
+62 811 1938 0888 (chat/ text only)

FAX
(+62) 021 451 728 2

Kendari

Bandara Wolter Mongisidi, Kendari
Operating Hours:
Mon-Fri: 05.30am-05.00pm
Saturday: 06.30AM - 02.00 PM
Sun-holiday: 06.30am-12.00pm

WhatsApp
+62 811 1938 0888 (chat/ text only)

FAX
(+62) 0401 331 761

Kuala Lumpur

2, lorong Medan Tuanku I, Jln Tuanku Abdul Rahman, 50100, KL. Ground floor of Lotus hotel.
Operating Hours:
Mon-Fri: 9am-6pm
Sat-Sun: 10am-3pm

WhatsApp
+62 811 1938 0888 (chat/ text only)

Kupang

Bandar Udara El Tari Jl. Adisucipto Terminal B Kupang

WhatsApp
+62 811 1938 0888 (chat/ text only)

FAX
(+62) 0380 882 164

LOMBOK AIRPORT

Bandara International Lombok, Jl. By Pass Bil Praya, Pujut,  Lombok Tengah, NTB.

LOMBOK OFFICE

Jalan Pejanggik no:8. Cakranegara, Mataram 83231(Area parkir baseman hotel lombok Plaza)

Operating Hours:
Monday – Friday: 08.30am-04.30pm
Saturday, Sunday and Public Holiday: Closed

WhatsApp
+62 811 1938 0888 (chat/ text only)

Makassar

JL. J.A. Yani No. B 22-24 Makassar
Operating Hours:
Mon-Fri: 08.30am-04.30pm
Sat: 08.30am - 02.00pm
Sun- holiday: 10.00am-02.00pm

WhatsApp
+62 811 1938 0888 (chat/ text only)

FAX
(+62) 0411 324 030

Malang

Lobby Hotel Grand Cakra Malang (Araya), Jl. Green Boulevard No.2, Purwodadi, Kec. Blimbing, Kota Malang, Jawa Timur 65125

WhatsApp
+62 811 1938 0888 (chat/ text only)

Manado

Komp. Itc. Marina Plaza, Blok Bunaken No. 18, Manado
Operating Hours:
Mon-Fri: 08.30am-05.00pm
Sat: 09.00am - 03.00pm
Sun -holiday: 09.00am-02.00pm

WhatsApp
+62 811 1938 0888 (chat/ text only)

FAX
(+62) 0431 841 888

Medan

Bandara Polonia, Medan
Operating Hours:
Daily 8.00AM - 05.00PM

WhatsApp
+62 811 1938 0888 (chat/ text only)

FAX
(+62) 061 456 593 0

Padang

Bandara Int. Minangkabau, Padang
Operating Hours:
Daily : 04.00am-07.00pm

WhatsApp
+62 811 1938 0888 (chat/ text only)

FAX
(+62) 0751 819 017

Palembang

Bandara Sultan Mahmud, Badarudin II, Palembang
Operating Hours:
Daily : 08..30am-05.00pm

WhatsApp
+62 811 1938 0888 (chat/ text only)

FAX
(+62) 0711 385 040, (+62) 0711 385 058

Palu

Jl. Emi Saelan No. 35, Palu
Operating Hours:
Monday- Friday 8.30AM - 05.00PM
Saturday - Sunday 08.30AM - 02.00 PM

WhatsApp
+62 811 1938 0888 (chat/ text only)

FAX
(+62) 0451 486 773

Pangkal Pinang

Bandar Depati Amir, Jl. Koba Km. 6, Pangkal Pinang

WhatsApp
+62 811 1938 0888 (chat/ text only)

FAX
(+62) 0717 434 349

Pekanbaru

Bandara Sultan Syarif Kasim II, Pekan Baru
Operating Hours:
Daily : 05.30am-05.00pm

WhatsApp
+62 811 1938 0888 (chat/ text only)

FAX
(+62) 0761 679 051

Penang

Level 2, Departure Concourse, Penang International Airport, Penang
Operating Hours:
Daily: 9AM to 6PM

WhatsApp
+62 811 1938 0888 (chat/ text only)

FAX
(+604) 6425 144

Pondok Indah

Jl.Sultan Iskandar Muda no 8J Pondok Indah, Jakarta 12240
Operating Hours:
Mon-Fri: 08.30am-07.00pm
Sat: 08.30am-04.00pm
Sunday: Closed

WhatsApp
+62 811 1938 0888 (chat/ text only)

FAX
(+62) 021 727 889 38

Pontianak

Bandara Supadio jln arteri Supadio KM 17, Pontianak
Operating Hours:
Daily 8.30AM - 05.30PM

WhatsApp
+62 811 1938 0888 (chat/ text only)

FAX
(+62) 0561 721 555

Samarinda

Komp Mal Lembuswana Blok C No. 2, Samarinda
Operating Hours:
Mon to Fri: 8AM to 5PM
Sat: 8.30AM to 3PM
Sun: 8.30AM to 1PM

WhatsApp
+62 811 1938 0888 (chat/ text only)

FAX
(+62) 0541 743 486

Semarang

Bandara International A. Yani
Semarang
Operating Hours:
Daily : 08.00am-05.00pm

WhatsApp
+62 811 1938 0888 (chat/ text only)

FAX
(+62) 024 761 384 5

Serpong

Mall WTC Matahari Ruko no 5839
Serpong
Operating Hours:
Mon-Fri: 08.30am-07.00pm
Sat: 08.30am-06.00pm
Sun: 10.00am-06.00pm

WhatsApp
+62 811 1938 0888 (chat/ text only)

FAX
(+62) 021 531 556 30

Singapore

61, Stamford Road, #01-07, Stamford Court, Singapore
Operating Hours:
Monday - Friday : 09.00 - 18.00
Saturday, Sunday and Public Holiday : Closed

WhatsApp
+62 811 1938 0888 (chat/ text only)

FAX
(+65) 6339 3659

Solo

Bandara Adi Sumarmo, Solo
Operating Hours:
Daily : 06.00am-06.00pm

WhatsApp
+62 811 1938 0888 (chat/ text only)

FAX
(+62) 0271 781 706

Sorong

Komp. Bandara Domine Edward, Jl. Basuki Rahmat Km 8

WhatsApp
+62 811 1938 0888 (chat/ text only)

FAX
(+62) 0951 323 444

Surabaya

Jl. Sulawesi No. 75, Surabaya
Operating Hours:
Monday - Friday : 09.00 - 18.00
Saturday : 09.00 - 13.00
Sunday and Public Holiday : Closed

WhatsApp
+62 811 1938 0888 (chat/ text only)

FAX
(+62) 031 501 6118

Taiwan

11F-5., No.142,Section 3, Minquan East Road,
Songshan District, Taipei, Taiwan
Operating Hours:
Monday - Friday : 09:00 - 18:00
Weekend and Taiwan Public Holiday : Closed

WhatsApp
+62 811 1938 0888 (chat/ text only)

Email:customer.service-taiwan@batikair.com

Tarakan

Bandara Juwata Tarakan

WhatsApp
+62 811 1938 0888 (chat/ text only)

Ternate

Jl. Kapitan Pattimura No. 125, Ternate
Operating Hours:
Mon-sat :08.00AM - 05.00PM
Closed on Sunday

WhatsApp
+62 811 1938 0888 (chat/ text only)

FAX
(+62) 0921 255 66

Tual

Jl. Jendral Sudirman, Langgur - Maluku Tenggara
Operating Hours:
Daily 8.30AM - 05.30PM

WhatsApp
+62 811 1938 0888 (chat/ text only)

FAX
(+62) 0916 22006

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Batik Frequent Flyer

Batik Frequent Flyer:info@batikair.com

Customer Support & FAQ

Contact Center & FAQ:
Whatsapp: +62 811-1938-0888 (chat only)
Email:customercare@batikair.com


Email:batikair@airlinerepservices.com.au (only for Australia/New Zealand)
Phone: +61 2 8248 0035 (Australia/New Zealand)

Operating Hours:
Monday to Friday 0900 – 2000 AEST

Group Booking

Indonesian group booking service
(Special services for a group ticket request for travel agent or individual residing in Indonesia)

Email:group.jkt@lionair.co.id

International group booking service
(Special service for group ticket request for travel agent or individual outside of Indonesia)

Email:Group.intl@lionairgroup.com

Travel Agent Affairs:

Email:Travelagent@batikair.com