Batik Air COVID-19 Updates

During these unprecedented times, Batik Air stands united with you.

We remain committed to supporting you to the full extent of our capabilities during this period. As always, your health and well-being are of paramount importance to us and we are doing everything we can to help you as you adjust your lives and routines to respond to COVID-19.

Our Health and Safety Precautions :

Your health and safety have always been our absolute priority. As such, we have heightened our vigilance in the maintenance and cleanliness of our aircraft and all our procedures.

On board
1. Enhanced daily cleaning procedures for our aircraft to ensure clean in-flight environment
2. Replace HEPA filters for aircraft that have carried suspected cases
3. Complete sterilisation as necessary

Check-in, boarding and disembarking
1. Ensuring highest standards of cleanliness
2. Enforced social distancing

Changes to Our Flight Schedules and Refund Policies :

With the escalation of the COVID-19 crisis, many countries including Indonesia have tightened their travel restrictions. All actions taken are in response and compliance to health advisories and directives from the Indonesian government, global health organisations and all relevant authorities. We are reviewing this on a daily basis and will keep all passengers updated should there be any changes.

Cancellation of Flights

Should we be obliged to cancel a flight, we will do our utmost to advise you at the earliest time possible and to make alternative travel arrangements. These notifications will be made via text messages or direct emails to you as well as on our website.

All International flights in to and out of Indonesia are suspended until further notice.

Indonesia Jayapura
China All
Malaysia Kuala Lumpur
Saudi Arabia Jeddah
Singapore Singapore

All re-scheduling and cancellation can be made via our website > Batik Air > Change Flight. Customers who booked their flights with a travel agent should contact them for further assistance.

Contact Batik Air: Always Here to Help

Our customer service team is working around the clock to respond to your queries. For further assistance, please contact us at the following:

  1. Call centre number: +6221 63798000
  2. Customer service